Responsible Gaming
at 15ok

Parental Controls. If you share a device with a minor and are concerned about them accessing gambling websites, we strongly recommend using parental control software to block access to online gambling platforms. Tools such as Net Nanny, Bark, and similar third-party applications are available for Android and desktop devices commonly used across Bangladesh and can restrict access to sites like 15ok based on content category filters.

Account Security for Parents. Never share your 15ok account credentials with anyone, including family members. If you suspect that a minor in your household has accessed your 15ok account, contact the support team at [email protected] immediately so that we can investigate the activity and take appropriate protective steps.

Underage Gambling Reporting. If you believe that a person under 18 is using the 15ok platform — whether through their own account or by accessing another person's account — please report this to the 15ok support team at [email protected]. All such reports are treated seriously and investigated as a priority matter.

Gambling is a form of entertainment that carries financial risk. The vast majority of 15ok players in Bangladesh enjoy cricket betting, live casino games, and slots as a fun, recreational activity within their means. However, for a minority of players, gambling can shift from entertainment into a compulsive behaviour that affects finances, relationships, and mental wellbeing.

The following warning signs may indicate that gambling has moved beyond healthy recreation. If you recognise several of these in yourself, it is worth taking a step back and considering one of the player protection tools described later on this page.

What Self-Exclusion Does. When you activate self-exclusion on your 15ok account, the following actions take effect immediately: your account is locked and you cannot log in for the duration of the exclusion period; all pending withdrawal requests that were already submitted before exclusion are processed normally; no marketing emails, SMS messages, or promotional communications will be sent to you during the exclusion period; you cannot create a new 15ok account using the same personal details during the active exclusion window.

Available Exclusion Periods. 15ok offers self-exclusion periods of 24 hours, 7 days, 30 days, 6 months, 1 year, and indefinite (permanent) exclusion. Permanent self-exclusion means your account is closed and cannot be reopened. For players who are uncertain about how long they need, 15ok recommends starting with a 30-day period and reassessing at the end of that time.

How to Activate Self-Exclusion. You can request self-exclusion at any time by contacting the 15ok support team via live chat inside your account or by emailing [email protected] with the subject line "Self-Exclusion Request". State the duration you require. The support team will activate your exclusion within one hour of receiving your request and will confirm the activation by email.

What Self-Exclusion Does Not Do. Self-exclusion on 15ok applies only to your 15ok account. It does not block access to other gambling platforms. If you want to block access to online gambling more broadly, consider using third-party gambling blocking software alongside your 15ok self-exclusion request.

How Deposit Limits Work. A deposit limit sets the maximum total amount you can deposit into your 15ok account within a given time window — daily (24 hours), weekly (7 days), or monthly (30 days). Once you reach your chosen limit, the system automatically blocks any further deposit attempts until the time window resets. Limits apply regardless of the payment method used — whether you deposit via bKash, Nagad, Rocket, Upay, or any other supported BDT payment channel.

Setting and Adjusting Limits. You can request a deposit limit at any time by contacting the 15ok support team. When you request a reduction in your deposit limit — for example, reducing from ৳10,000 per week to ৳5,000 per week — the change takes effect immediately. When you request an increase in your deposit limit, a mandatory 24-hour cooling-off period applies before the higher limit becomes active. This delay is intentional: it gives you time to reconsider an impulsive decision to spend more.

Loss Limits. In addition to deposit limits, 15ok can apply a loss limit to your account — a cap on the net amount you are permitted to lose within a given period. Once your loss limit is reached, your account is restricted from further wagering until the limit period resets. Loss limits are a useful companion to deposit limits for players who want a more precise cap on their financial exposure.

Wager Limits. For players who prefer to control individual bet sizes rather than overall deposit volumes, 15ok support can also apply a maximum single-bet limit to your account. This prevents you from placing any individual wager above a specified BDT amount, which can be useful for managing risk on high-volatility games such as crash games and slots.

Time-Out Durations. 15ok offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, 30 days, and up to 6 weeks. During a time-out, your account login is disabled, your account balance is preserved, and any pre-existing withdrawal requests continue to be processed normally. No marketing or promotional messages will be sent during the time-out period.

Who Time-Out is For. Time-out is well suited to players who are not experiencing a serious gambling problem but who want to take a planned break — for example, during a particularly busy period at work, during Ramadan or Eid when spending priorities change, or simply after a run of losses where a clear head is needed before returning to play. It is also a useful first step for players who are unsure whether they need a longer self-exclusion.

How to Activate a Time-Out. Contact the 15ok support team via live chat inside your account or by emailing [email protected] with the subject line "Time-Out Request". Specify the duration. The support team will activate your time-out promptly and confirm the start and end date by email. At the end of the time-out period, your account will automatically reactivate — no action is required on your part to resume access.

Converting a Time-Out to Self-Exclusion. If, during a time-out period, you decide you need a longer or permanent break, you can contact the 15ok support team at any time to convert your time-out into a formal self-exclusion. The transition will be processed immediately upon your request, regardless of how much time remains on the original time-out.

Contact 15ok Support First. The 15ok support team is your first point of contact for activating any of the player protection tools described on this page. The team is available 24 hours a day, 7 days a week, including on all Bangladesh public holidays such as Eid, Victory Day (December 16), and Independence Day (March 26). You can reach us via live chat inside your account or by emailing [email protected]. All wellbeing-related conversations are handled with complete confidentiality and without judgement.

Talk to Someone You Trust. If you are not ready to contact 15ok support directly, consider speaking with a trusted family member or close friend first. Sharing your concern with another person — whether a parent, sibling, or colleague in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — can make it significantly easier to take the next step toward seeking help. Problem gambling affects relationships and families as well as individuals, and involving a trusted person early often leads to faster, more sustainable recovery.

Kaan Pete Roi (Bangladesh). Kaan Pete Roi is a Bengali mental health support helpline staffed by trained volunteers. While their primary focus is emotional and psychological distress broadly, they can provide a supportive listening space for individuals dealing with gambling-related stress. If you are experiencing significant anxiety, depression, or relationship difficulties connected to gambling, reaching out to a mental health support service is a constructive step.

National Mental Health Helpline. Bangladesh has a national mental health helpline operated through the National Institute of Mental Health (NIMH) in Dhaka. This service can connect callers with qualified counsellors who understand the intersection of financial stress and mental wellbeing — both of which are commonly associated with problem gambling. Contact details for this service are available through official Bangladeshi government health channels.

Financial Counselling. If problem gambling has resulted in significant financial difficulties, speaking with a qualified financial counsellor can help you understand your options for managing debt and rebuilding financial stability. Dutch-Bangla Bank, BRAC Bank, and several Bangladeshi NGOs offer financial literacy and debt counselling programmes accessible to individuals across the country.

• Set a budget before you play, not during. Decide in advance the maximum amount you are prepared to spend in a session, and treat it as entertainment spend — money you are comfortable losing entirely. Do not adjust this budget upward once your session is underway.
• Never chase losses. If you have lost your session budget, stop. Attempting to win back losses by placing larger bets is one of the most common pathways into problem gambling. A loss is a loss — accepting it and walking away is the disciplined choice.
• Treat winnings as a bonus, not an income. Gambling is not a reliable source of income. Wins are unpredictable and do not offset the long-term mathematical edge held by the platform. If you find yourself relying on gambling winnings to cover living expenses, this is a serious warning sign.
• Keep sessions short and take regular breaks. Long, uninterrupted gambling sessions increase the risk of losing perspective on spending. Set a time limit for your session in addition to a monetary limit, and step away when either limit is reached.
• Do not gamble under the influence. Alcohol and other substances impair judgement and inhibition, leading to larger and more impulsive bets. 15ok recommends gambling only when you are in a clear, alert state of mind.
• Keep gambling separate from your emotions. Gambling when you are stressed, upset, bored, or trying to escape a difficult situation significantly increases the risk of developing a harmful relationship with it. Use gambling as a leisure activity when you are in a positive, stable frame of mind.
• Use the tools available to you. Deposit limits, time-outs, and session reminders exist precisely for moments when self-discipline is difficult. Setting them up when you are feeling in control is far easier than trying to access them in a moment of temptation.
• Be honest with yourself and others. If friends or family members have expressed concern about your gambling, take their observations seriously. People close to you may notice behavioural changes before you do.